Even while we work hard to provide the best possible activation gaming experience, there is always a chance that something could go wrong. Please visit this page for comprehensive terms and conditions on our refund policies in the unlikely event that you require a refund. You can find all the information you need to qualify for one as well as the timeline for the refund process right here.
Items Subject to Refund
We strive to offer you flexible refund options for the majority of games and other purchases. It's important to keep in mind, though, that some products can be deemed "non-refundable" and hence not be eligible for reimbursement. Examples of such products are consumables, virtual currency, and skins. It is also important to emphasize that refunds are only available for purchases purchased directly through our website.
GamersTopia offers game-related refunds for all in-app and DLC purchases made if the content isn't used, changed, or transferred. Furthermore, certain transactions may be eligible for online refunds through self-service. Kindly sign in to your account on our website, navigate to the appropriate Account section, select Transactions, and if the game is eligible for a self-service refund, just click "Refund" to start the process.
Time Limitations
Requests for refunds of merchandise and games must be submitted within seven days after the purchase date. It's important to keep in mind that in order to qualify for a refund, the total playtime may not exceed two hours. However, please be aware that "non-refundable" items—like consumables, virtual money, and skins—are not returnable.
External Factors
Refunds for games or other purchases are not available for users who have violated the rules or have been banned from the service. Additionally, be advised that if GamersTopia finds any misuse of the refund policy, your eligibility for a refund may be retracted altogether. Finally, purchases made on our website are not returnable based solely on personal preference or if the item does not meet the minimum requirements to be used on your computer but is otherwise deemed to be of adequate quality, as determined during the refund evaluation process.
Filing a Refund Request
To begin, please go to the Contact Us page and submit your refund request. Certain transactions may be eligible for online self-service refunds. By logging into your account on our website, selecting the appropriate option from the list in the Account dropdown menu, you can gain access to the Transactions page. If the game satisfies the requirements for a self-service refund, click the Refund button to initiate the process.
Guidelines for Refund Disbursement and Consumer Protection
Purchase refunds are processed in accordance with standard procedure, which includes returning the original payment method used for the transaction. It's vital to remember that not every payment method offers this feature. You and GamersTopia may decide to work together to choose different procedures for issuing refunds. Please be advised that depending on the payment type, the time required to process the refund may vary.
If you are a resident of the European Union and you have made a purchase, be aware of how the Consumer Protection laws may apply. You have fourteen days to alter your mind about your order per these terms after the purchase has been made and a refund request has been filed.
To initiate the cancellation process prior to the expiration of the consideration period, simply get in touch with us via written correspondence as soon as you've completed your purchase. Do be advised that using or downloading any materials is prohibited during this period. In the event that this provision is breached, we reserve the right to deny refund requests.
Pre-Purchase Policy
Under GamersTopia's terms, you can cancel your pre-order at any moment prior to the release date and receive a refund. In addition, if it has been less than two hours since the game's release, you can request a refund seven days after the date of purchase. That being said, your request needs to be submitted 48 hours prior to the game's release or availability for pre-download.
Price Adjustments
If you follow these guidelines, you can return your purchase, receive a complete refund, and then purchase the item at the newly reduced price. It's not regarded as a misuse of the policy regarding returns. However, in the event that GamersTopia finds evidence of misuse or manipulation of the refund policy, you could be denied the refund in question. This policy is in place to provide you with the confidence knowing that your money will only be used to purchase and play the games you desire.